TERMS AND CONDITIONS

General Terms and Conditions (the “Terms & Conditions”) govern the access to and use of the Website, and regulate the offer, transmission and acceptance of purchase orders relating to products between the users and this Website www.leslunettesbarcelona.com.

Please read these Terms & Conditions carefully and our Privacy Policy. By accessing and using the Website as well as by purchasing the products on the Website, you agree to be bound by these Terms & Conditions and our Privacy Policy.

www.leslunettesbarcelona.com may amend or simply update all or part of these Terms & Conditions.
Those that are valid at the time of placing the order or at the time of use of the website will be applied.

Likewise, the prices and / or articles displayed on this website may be modified at any time. The colors and shades of the products may vary slightly depending on the display device, and therefore the photographs that appear are for guidance only.

PRICES

Prices indicated, for of the products offered on the site are always expressed in Euro and include Value Added Tax (VAT).

The prices applicable to each product and service, will be published on the website.

If we detect an error in the amount of your purchase, we will contact you and will give you the option to continue with the purchase or cancel the operation. If you cancel for this reason, will be reimbursed the amount paid. There is no place to any compensation or indemnity.

If any other services other than the above are to be requested by the purchaser, different prices will be established accordingly.

PAYMENT METHODS

Credit Card (Visa, Mastercard, American Express)

Paypal

AVAILABILITY

In the case it is not possible to send any of the items, we will contact the buyer to give you an expected date of shipment and the possibility to cancel the operation. If you cancel for this reason, will be reimbursed the amount paid. There is no place to any compensation or indemnity.

DELIVERIES

In the 24-48 hours following receipt of an order, we proceed to confirm the request. On weekends and holidays, no orders are confirmed.

The delivery will be made within 2 business days, after confirmation of payment. The delivery time and procedures may vary depending on the country of destination of the shipment. If after the waiting period for effective confirmation of the payment of these orders this have not been satisfied, the orders can be dismissed.

Any delay in sending due to either transport problems and / or exceptional or special conditions related to the specific country of destination is not under our responsibility. Occasional delays due to national holidays could occur. In the case of strikes, difficulties or other events due to general or local conditions, which may affect the delivery of products, we are entitled to postpone or cancel the delivery package or packages.

If upon receiving the package, you notice that the packaging is not in good condition, we recommend that you do not accept it and contact us to inform us of the incident. At the moment you accept the package and sign the delivery receipt, you are accepting that the package has been delivered in perfect condition, so the transport company already is not responsible for the damage suffered.

SHIPPING FEE :

The shipping price will be indicated at the time of checkout.

Spain: Peninsula, Balearic Islands, Canary Islands, Ceuta and Melilla : Free for purchases over 100 €.

These rates correspond to the amount of the transport of unit packages weighing less than 1 Kg.

These prices may increase depending on charges relating to insurance or other payment system.

These prices may change without prior notice.

CUSTOMS & ORDERS OUT SIDE THE UE

The Customer acknowledges that he/she is familiar with the customs laws of the country to which the Goods are to be delivered, and agrees that the Customer will be responsible for compliance with all local laws which may restrict the importation of certain goods, and will be solely responsible for payment of any present or future tax, duty or charge which may be imposed or assessed by any relevant regulatory authority on the Goods purchased.

WARRANTY

Law 23/2003 of July 10, Guarantees of the Sale of Consumer Goods set 2 years warranty from the date of purchase of a new product. This warranty refers to manufacturing defects, so it may not apply in case of damage caused by negligent use or accident.  The technical assessment of the manufacturing defect will be the manufacturer who will determine whether it is covered by warranty.

In any case, the costs of transportation, telephone, postcards, etc. that can be originated to make your guarantee effective, will be borne by the buyer.

RETURNS AND EXCHANGES

Les Lunettes only accept returns of products purchased directly from our online shop.

If upon receiving the package, you notice that the packaging is not in good condition, we recommend that you do not accept it and contact us to inform us of the incident. At the moment you accept the package and sign the delivery receipt, you are accepting that the package has been delivered in perfect condition, so the transport company already is not responsible for the damage suffered.

Sending wrong product:

In case of receipt of a product or model that is not on the delivery order, send us an email to info@leslunettesbarcelona.comwithin a maximum period of 2 days and we will proceed to change the wrong product without any extra cost once you have returned the article to us that we was sent incorrectly. We will inform you how to do it. Shipping costs will be at our expense in this case. If at the time of returning the product it is not available we will refund the money or offer you another one of the same price alternatively.

Right of withdrawal:

For Les Lunettes the most important thing is that you are happy with our glasses and you area able to enjoy them to the fullest.

As a user you are entitled to withdraw from this contract within fourteen (14) calendar days without justification, communicating through our website to info@leslunettesbarcelona.com

You must return the product in its original packaging and in perfect condition. We will refund the amount of your purchase within 15 days only after receipt of the product at our office. In no event will we be liable for the payment of return transportation or damage caused by such transportation

Once we have checked the product and approved the return, you will receive the amount of the transaction by the same method of payment which you made the purchase, discounting the price generated by the transport to make the purchase *.

* In the case of promotions in the price of transportation, will always correspond to the price listed here:

Spain: Peninsula, Balearic Islands, Canary Islands, Ceuta and Melilla: €7 VAT not included

Alternatively we can offer you an exchange for another product if you wish.

You can request a refund in writing by sending an email to info@leslunettesbarcelona.com letting us know the reason for the return and returning the product to us in perfect condition.

How to return items:

Send an email to info@leslunettesbarcelona.com letting us know the reason for return. Important: In case of withdrawal you must request the return of the product within a maximum period of 14 days from the date of receipt of the product. Include a copy of the confirmation of your online purchase in the email.

We will contact you informing you of the possibilities of return or exchange.

Do not send the product until you have authorisation and indications of where to send it.

Proceed with shipment of product.  We recommend that you send us the item by courier or registered mail and that you keep proof of shipment. Items must be returned as follows:

In its original state, along with any accessories related thereto cannot be used, washed or damaged.

All products with their original bags.

Important notes:

Shipping costs must be paid by the customer who wishes to return. If the item shipped is defective, Les Lunettes will assume the total shipping cost for exchange and / or return.

Until we receive the items in our store it is at your own risk.

No returns will be accepted with postage costs due/owing/pending on delivery

Les Lunettes is not responsible for any damage that may occur during shipping for return.

RESALES POLICY

You may purchase products on www.leslunettesbarcelona.com for personal use only and not for resale.  By placing an order on www.leslunettesbarcelona.com, you certify that you are purchasing products for your own personal use and not for resale and that you accept our general terms and conditions.  We reserve the right to refuse orders for any reason without explanation.

GOVERNING LAW AND JURISDICTION

For the resolution of disputes or issues related to this web site or the activities in this, it shall apply Spanish law, which expressly submit parts, being competent for the resolution of all the conflicts derived or related to its use the Courts and Tribunals of Barcelona.

SEVERANCE

If any invalidity or unenforceability of these Terms & Conditions shall be found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other provisions of these Terms & Conditions, which shall remain in full force and effect.